Box Office Policies

General Information: Theatrikos Theatre Company resides at the Doris Harper-White Community Playhouse, 11 West Cherry Avenue, on the South East Corner of Beaver and Cherry in Historic Downtown Flagstaff. The Box Office phone number is 928-774-1662.

Mission Statement: The mission of Theatrikos Theatre Company is to be a leading arts organization in Northern Arizona, offering high-quality live theatrical productions and developmental opportunities, utilizing a diverse base of writing and production talent reflecting the community at large.

Business Hours: The Box Office is located in the lobby of the Playhouse. The hours for the box office are 12 to 6 PM  Wednesday, Thursday, Friday and two hours prior to the Thursday previews and all performances.

Ticket Exchange: Patrons may exchange their tickets either by phone or in-person at the Box Office for any other performance of the same production, or for a voucher good for the balance of the current season, only if the exchange is made 24 hours in advance. Exchange requests made after curtain time will not be honored.

Ticketing Fees:  In order to aid in the preservation of the historic Doris Harper-White Playhouse, Theatrikos charges a $1 fee, per ticket, regardless of payment method. Additionally, all credit card purchases will be assessed a processing fee on each ticket. There is no processing fee on cash and check transactions, but the facilities preservation fee still applies.

Unused Tickets: Theatrikos Theatre Company has a no refund policy on all ticket purchases. If you are unable to use your tickets please call the box office at least two hours prior to the performance and we will issue you a voucher good for the balance of the current or a season tax-deductable donation letter for the value of your tickets. If you do not call prior to the date of the performance, we are not able to issue a voucher or donation letter.

Cell Phones: Please turn off all cell phones, pagers or any other electronic devices that may disturb the performance.

Parking: Parking is available at the Playhouse in the parking lot off Cherry Avenue and along the streets surrounding the Playhouse.

Accessibility: Accessible parking, restrooms, water fountain and seating are available. A ramp entrance is located on the north side of the building. Please give us advanced notice so that we can better accommodate you.

Children: As a courtesy to our patrons and performers, children under the age of five will not be admitted to Mainstage performances. We suggest that parents review performance materials prior to a performance as all shows may not be suitable for children.

Latecomers: Latecomers will not be seated until Intermission.

Emergency: In case of fire or emergency, exits are the main lobby door, emergency exit located backstage right, and backstage left, and behind audience right. Please refer to the House Manager for further information on emergency evacuation procedures.

Restrooms: Restrooms are located off the north side of the lobby.

Food and Drinks: Please keep all food and drinks in the lobby. Water bottles with lids are acceptable.

Camera and Recording Equipment: Due to copyright restrictions, the use of flash photography, or the recording of any performance by means audio or visual, is strictly prohibited without prior written consent of the publishing house.

Inclusion: It is the policy of Theatrikos Theatre Company to provide equal opportunities without regard to race, color, religion, national origin, gender, sexual orientation, age, socioeconomic status, or level of ability or disability.